Credits & Billing
Understand how credits work, check your balance, and purchase more.
How Credits Work
lognow uses a simple credit system:
- 1 credit = 1 minute of recording time
- 1 credit = $0.006 (six-tenths of a cent)
- Credits are deducted when you stop a recording (not when you start)
- Recordings under 10 seconds are free
- Durations are rounded up to the next full minute (e.g., 2 minutes 15 seconds = 3 credits)
- AI titles and summaries are billed separately based on actual AI usage (minimum 1 credit per generation). Auto-generation is opt-in — off by default.
Free Credits
Every new account receives 200 free credits on first sign-in. That's about 3 hours 20 minutes of transcription at no cost.
Checking Your Balance
Your current credit balance is always visible in the header bar. Click on it to see:
- Current balance
- Transaction history
- Option to buy more credits
Buying Credits
| Pack | Credits | Price | Equivalent |
|---|---|---|---|
| Starter | 1,000 | $6 | ~16.5 hours |
| Standard | 5,000 | $30 | ~83 hours |
| Power | 10,000 | $60 | ~166 hours |
All packs use the same flat rate. Pick whichever size fits your expected usage — credits never expire.
To purchase:
- Click on your credit balance in the header
- Select a credit package
- Complete the purchase via Stripe (secure payment)
- Credits are added to your account instantly
Transaction History
View your complete transaction history from the billing page at /billing. You can:
- See all credit additions and deductions
- Filter by date
- Export your history as CSV
AI Title & Summary Generation
lognow can generate a concise title and a meeting-style summary for any completed session using an AI model. AI generation is billed separately from transcription:
- Pricing is calculated from actual model token usage with a built-in margin. A typical title costs 1 credit; summaries scale with transcript length.
- A confirmation dialog shows the expected and maximum credit cost before each manual generation — you can cancel if it's more than you want to spend.
- Auto-generation is off by default. You can opt in under Settings → AI Generation to have a title and/or summary generated automatically when a recording ends.
- Each generation appears in your transaction history as a
title_usageorsummary_usageentry so the cost is always auditable.
Coupons
Have a coupon code? Redeem it on the billing page to receive bonus credits.
Refunds
If you experience a technical issue during recording that prevents proper transcription, contact us at support@lognow.app. We review refund requests on a case-by-case basis and can credit your account accordingly.
Negative Balance
If your balance goes below zero (e.g., due to a long recording), you won't be able to start new recordings until your balance is positive again. Purchase credits to restore access.