Credits & Billing
Understand how credits work, check your balance, and purchase more.
How Credits Work
lognow uses a simple credit system:
- 1 credit = 1 minute of recording time
- 1 credit = $0.006 (six-tenths of a cent)
- Credits are deducted when you stop a recording (not when you start)
- Recordings under 10 seconds are free
- Durations are rounded up to the next full minute (e.g., 2 minutes 15 seconds = 3 credits)
- AI titles and summaries are billed separately based on actual AI usage (minimum 1 credit per generation). Auto-generation is opt-in — off by default.
Free Credits
Every new account receives 200 free credits on first sign-in. That's about 3 hours 20 minutes of transcription at no cost.
Checking Your Balance
Your current credit balance is always visible in the header bar. Click on it to see:
- Current balance
- Transaction history
- Option to buy more credits
Buying Credits
| Pack | Credits | Price | Equivalent | Notes |
|---|---|---|---|---|
| Starter | 1,667 | $10 | ~28 hours | |
| Standard | 5,000 | $30 | ~83 hours | |
| Power | 11,000 | $60 | ~183 hours | 10% bonus credits |
All packs use the same flat rate of $0.006 / credit, except the Power tier which includes 10% bonus credits. Pick whichever size fits your expected usage — credits never expire.
To purchase:
- Click on your credit balance in the header
- Select a credit package
- Complete the purchase via Stripe (secure payment)
- Credits are added to your account instantly
You can also enter a custom dollar amount (minimum $10) at checkout — the credits are calculated at the flat rate.
International payments
All charges are processed by Stripe in US dollars (USD). If your card is denominated in another currency, your issuing bank (or Stripe's currency conversion service) will convert the amount, typically with a foreign-exchange fee of around 1%. lognow does not control or receive these fees — what you see on your statement may be a few cents different from the listed USD price.
Transaction History
View your complete transaction history from the billing page at /billing. You can:
- See all credit additions and deductions
- Filter by date
- Export your history as CSV
AI Title & Summary Generation
lognow can generate a concise title and a meeting-style summary for any completed session using an AI model. AI generation is billed separately from transcription:
- Pricing is calculated from actual model token usage with a built-in margin. A typical title costs 1 credit; summaries scale with transcript length.
- A confirmation dialog shows the expected and maximum credit cost before each manual generation — you can cancel if it's more than you want to spend.
- Auto-generation is off by default. You can opt in under Settings → AI Generation to have a title and/or summary generated automatically when a recording ends.
- Each generation appears in your transaction history as a
title_usageorsummary_usageentry so the cost is always auditable.
Coupons
Have a coupon code? Redeem it on the billing page to receive bonus credits.
Refunds
If you experience a technical issue during recording that prevents proper transcription, contact us at support@lognow.app. We review refund requests on a case-by-case basis and can credit your account accordingly.
Negative Balance
If your balance goes below zero (e.g., due to a long recording), you won't be able to start new recordings until your balance is positive again. Purchase credits to restore access.